Product Support Analyst
1+Years
Introduction
We are looking for 1+years experienced candidates for this role.
Shift Requirement: Must be available to work in a 24×7 shift environment
Responsibilities include:
- Provide first-level technical support for SAS products via email, phone, or ticketing systems.
- Troubleshoot and resolve issues related to installation, configuration, and usage of SAS applications.
- Escalate complex issues to senior support engineers or development teams when necessary.
- Document solutions, FAQs, and best practices to improve knowledge base and customer self-service.
- Collaborate with cross-functional teams (development, QA, consulting) to resolve customer concerns.
- Assist in monitoring product performance and reporting recurring issues.
- Ensure timely resolution of support cases while maintaining high customer satisfaction.
Primary Skills :
- 6 months – 1 year of experience in SAS product support or related technical support role.
- Basic understanding of SAS software (Base SAS, SAS Enterprise Guide, SAS Visual Analytics, or other SAS modules).
- Familiarity with SQL, data management concepts, and statistical tools.
- Strong problem-solving and analytical skills.
- Excellent communication skills (written and verbal).
- Ability to work independently and in a team environment.
- Bachelor’s degree in Computer Science, Information Technology, Statistics, or related field.
Secondary Skills :
- Exposure to Linux/Windows server environments.
- Knowledge of scripting languages (Python, R, or Shell scripting).
- Experience with ticketing systems (ServiceNow, JIRA, or similar).
- Understanding of data analytics and reporting concepts.
Job Details
Role:
Product Support Analyst
Location :
Noida
Close Date :
29-05-2026
Interested candidates may forward their detailed resumes to Careers@reflectionsinfos.com along with their notice period, current and expected CTC details. This is to notify jobseekers that some fraudsters are promising jobs with Reflections Info Systems for a fee. Please note that no payment is ever sought for jobs in Reflections. We contact our candidates only through our official website or LinkedIn and all employment related mails are sent through the official HR email id. Please contact careers@reflectionsinfos.com for any clarification/ alerts on this subject.
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