• This role involves close collaboration with engineering teams, product managers, and stakeholders to deliver high-quality solutions and drive continuous improvement in project execution.
• Additionally, you will act as a Scrum Master to run the project along with Customer team by facilitating Agile practices and ensuring the team’s adherence to Scrum principles, while focusing on optimizing payment solutions. 
• Ensure the product backlog is well-maintained with Product Owner, prioritized, and refined to align with payment gateway business requirements, compliance standards, and technical constraints.
• Promote adherence to Agile principles and practices, guiding the team to improve delivery and maintain consistent velocity, with special attention to optimizing payment flows and resolving gateway-related issues.
• Identify, track, and remove obstacles that may block the team from achieving sprint goals, specifically addressing issues in payment processing, transaction speed, and failure/error handling.
• Serve as the point of contact between the development team, Product Mgmt team, business stakeholders, and payment gateway providers, ensuring clear communication on project status, risks, and business needs related to payments.
• Track and report on team performance using Agile metrics like velocity, burn-down charts, and sprint goal achievement, ensuring continuous improvement in the development and integration of payment systems.
• Assist in coordinating and validating user acceptance testing, ensuring that payment-related business requirements, including successful transaction processing and security compliance, are met.
• Encourage a culture of continuous improvement by facilitating retrospectives, helping the team identify areas for improving payment system performance and scalability. 

Project Planning and Execution:

• Define project scope, objectives, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, schedules, and resource allocation.
• Ensure project milestones are achieved within budget and timeline.

Technical Coordination:

• Act as a liaison between technical teams and stakeholders, translating business requirements into technical tasks.
• Facilitate technical discussions, architecture reviews, and decision-making processes.
• Provide guidance on technical feasibility and risks.

Team Leadership:

• Lead and motivate cross-functional teams of engineers, QA, and business analysts.
• Foster a culture of accountability, collaboration, and innovation within the team.
• Manage team workloads and address any resource constraints proactively.

Stakeholder Management:

• Build strong relationships with internal and external stakeholders.
• Communicate project updates, risks, and mitigation strategies effectively.
• Manage stakeholder expectations and ensure alignment with project goals.

Risk Management and Problem Solving:

• Identify project risks, dependencies, and challenges early in the lifecycle.
• Develop and implement mitigation plans to address risks and resolve issues promptly.

Process Improvement:

• Continuously improve project management practices and tools to enhance efficiency.
• Introduce industry best practices and standard operating procedures for project delivery.

Quality Assurance:

• Ensure high-quality project outcomes by establishing rigorous quality control measures.
• Conduct post-project evaluations and implement lessons learned.

Experience:

• 10+ years of experience in IT/technical project management roles.
• Proven track record of successfully delivering complex, multi-disciplinary projects.

Technical Expertise:

• Strong understanding of software development lifecycle (SDLC),Agile(Scrum/XP/Kanban/SAFe), and DevOps practices.
• Familiarity with modern cloud platforms (e.g., AWS, Azure, GCP) and enterprise architecture.
• Experience working with technologies such as Java, .NET, or Python is a plus.

Project Management Skills:

• Proficiency in project management tools like Jira, Microsoft Project, or equivalent.
• Certifications like PMP, PRINCE2, or Agile (CSM,PSM, SAFe) are highly desirable.

Leadership and Communication:

• Excellent team leadership, decision-making, and interpersonal skills.
• Strong communication skills with the ability to articulate technical concepts to non-technical audiences.

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s degree preferred).

• Experience managing globally distributed teams.
• Knowledge of ITIL frameworks and practices.
• Strong understanding of enterprise-level integrations and technology ecosystems.