Engagement Manager / Senior Delivery Manager - Shift 6 PM to 4 AM IST
10+ years
Introduction
We are seeking a highly experienced Engagement Manager / Senior Delivery Manager to lead enterprise-level delivery and seamless transitions for our US-based clients. In this critical leadership role, you will be the ultimate owner of the end-to-end delivery lifecycle, driving robust governance, commercial control, and successful strategic outcomes. You will spearhead Build-Operate-Transfer initiatives and manage complex transitions while maintaining exceptional, high-touch communication with executive stakeholders.
Job Description
- Proven track record of managing and growing US-client relationships at the leadership level.
- Strong financial acumen for precise budget tracking, commercial control, and margin protection.
- Deep expertise in drafting complex SOWs and navigating rigorous scope/change control processes.
- Exceptional leadership, negotiation, and expectation-management skills.
Responsibilities include:
- End-to-End Ownership: Take full accountability for the integrated delivery plan, managing project stage gates, strategic decisions, and comprehensive executive reporting.
- Client & Production Governance: Establish, lead, and facilitate rigorous client-facing governance and production governance frameworks to ensure operational excellence and strict alignment with US client expectations.
- Transition & BOT Management:Successfully orchestrate complex BOT (Build-Operate-Transfer) lifecycles and enterprise-wide transitions from initial scoping through to steady-state stabilization.
- RAID Management:Proactively own and manage Risks, Assumptions, Issues, and Dependencies (RAID), ensuring rapid mitigation and preventing delivery bottlenecks.
- Commercials & Contracts:Oversee the creation and execution of Statements of Work (SOW), enforce strict change control, manage accurate financial tracking, and drive commercial controls to maintain engagement profitability.
- Communication & Escalation:Serve as the primary, authoritative liaison for US clients. Ensure clear, executive-level communication across all channels and own the escalation matrix for rapid issue resolution
Primary Skills :
- 10+ years of progressive experience in IT delivery, engagement, or program management
- 5+ years of dedicated, hands-on experience driving enterprise delivery, large-scale transitions, and/or BOT models.
Job Details
Location :
Trivandrum/Kochi
Close Date :
23-10-2026
Interested candidates may forward their detailed resumes to Careers@reflectionsinfos.com along with their notice period, current and expected CTC details. This is to notify jobseekers that some fraudsters are promising jobs with Reflections Info Systems for a fee. Please note that no payment is ever sought for jobs in Reflections. We contact our candidates only through our official website or LinkedIn and all employment related mails are sent through the official HR email id. Please contact careers@reflectionsinfos.com for any clarification/ alerts on this subject.
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